Returns

ELARIA is a food product, sealed for freshness, so our returns policy reflects that.

If your order is damaged or faulty 

If a bottle arrives damaged, leaking, or faulty, contact us at hello@elaria.com within 14 days of delivery with your order number and a photo. 

Change of mind 

Under UK consumer law you may cancel an order within 14 days of receiving it. Because the oil is a sealed food product, we can only accept a return for a change of mind if the bottle is unopened and its seal is intact. Return postage for a change of mind is the customer's responsibility, and we ask that the bottle is returned in its original packaging. Once we receive it and confirm the seal is unbroken, we will refund the price of the goods.

We cannot accept returns of opened bottles for reasons other than a fault, for food safety reasons.

How to reach us hello@elaria.com